Target’s Coupon Policy!

May 18, 2009

*Go HERE to read Target’s coupon policy directly on their website!*
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I have had a lot of questions lately about Target’s coupon policy, so I thought it would be a great time to talk about it.
*PLEASE NOTE: THIS DOCUMENT DID NOT COME DIRECTLY FROM TARGET, THIS IS SIMPLY INFORMATION I HAVE GATHERED FROM SPEAKING TO GUEST RELATIONS MANAGERS.*

What is Target’s Coupon Policy?:

  • They take all Manufacturer Coupons as long as they scan. If it does not scan, they will attempt to enter the barcode manually, but if the computer does not accept the number entered, they will not take the coupon!
  • They take all Internet Printable Coupons as long as they scan. If it does not scan, they will attempt to enter the barcode manually, but if the computer does not accept the number entered, they will not take the coupon!
  • You can stack one Manufacturer coupon with one Target coupon for each item you are purchasing.
  • There is no limit of manufacturer coupons in one transaction, just one per item you are purchasing!
  • The Target coupons found on their website are good for the product specified. If the coupon does not state the size (ie.: ounces, quantity, or type) you can purchase any size or variety.
  • If the coupon exceeds the price of the item, the cashier needs to adjust the value of the coupon to the price of the item using the K4 key on their register.
  • The store manager has the right to limit quantities to what they deem “family size.” That’s what Guest Relations told me.
  • Target stores have the right to accept or deny your ability to use more than one Target coupon per transaction. Some stores will accept them with no problem, others will not. Guest relations said their “one coupon per transaction” wording on their coupons was intended to prevent people from buying out the store. Therefore, it is up to the store manager if they want to accept more than one. You can always ask for them to be rang up seperately too.
  • Will not take competitor coupons
  • Will not match competitor ads or prices

Why Does Target Scrutinize Coupons?:

  • I never really had a problem using coupons at Target until last summer when someone took a Target Internet Printable that was good for $5.00 off any $25.00 toy purchase and Photo shopped it so that it said $5.00 off ANY purchase. Before Target caught on, that coupon had been printed and redeemed by thousands of people. The fallout from that is still being felt by many Target shoppers! I really think that along with people photocopying coupons is why they often question their own coupons.
  • In one of my phone conversations with Target Guest Relations last week, I was told that people are purchasing items in large quantities and using like $300.00 in coupons then returning the items the next day without their receipt (since you can do that as long as you have the ATM or Credit card you purchased it with). I guess the register is not able to connect a lot of the store or manufacturer coupons directly up with items purchased (that’s why you see them at the bottom of your receipt and not directly next to the item). So when they return their stuff, the coupons do not come off and they basically get back the extra $300.00 they used in coupons in addition to what they paid. That is FRAUD in the biggest way I know and it is causing Target to come up with a tighter policy (at least that is what Guest Relations told me). When people do things like that, it ruins it for the rest of us!

What Problems Have I Had? I have been told the following:

  • We do not accept Internet printable coupons.
  • We can not take more than one of the same manufacturer coupons in the same transaction.
  • You can not use this coupon because it is over the value of the item you are purchasing.
  • You can not stack manufacturer coupons with Target coupons.
  • My favorite: I recently had a cashier tell me that they don’t take Target coupons! I gasped and repeated what she said to her and she confirmed!

What to Do if you have a Problem?:

  • If you get up to the register and the cashier rings up your entire transaction and then tells you something that is against Target’s coupon policy as stated above, simply have him or her suspend your transaction so that you can resolve the issue without holding up the rest of the line. That is where they give you a little slip of paper that has a bar code on it that is linked to your transaction.
  • Ask to speak to the Guest Service Team Leader and try and resolve the problem.
  • If that does not work, ask to speak to the Store Manager.
  • If that still does not work, have them hold your cart (or take it with you to the customer service desk. That’s what I do).
  • Use one of their red phones, dial 9 (to get an outside line) and call Target Guest Relations at: (800) 440-0680. (I would store that phone number in your cell phone because I have been told they do not have a Guest Relations phone number before.) Explain your problem and they will speak to the cashier, guest service team leader, or store manager to confirm the policy or resolve the issue. It’s a lot of work to shop, so try to resolve the issue while you are in the store so that you can go home happy.

I know it is a pain to go through all that trouble, but the faster Target employees get acquainted with their own coupon policy, the easier your shopping trips will be.

I had to call Guest Relations at both Target’s I went to last week concerning coupons. I just stayed calm and respectful and asked the cashier to suspend my transaction. The store managers were both surprised they misunderstood their own store’s coupon policy! I guess we are helping to teach them :)

{ 11 comments… read them below or add one }

1 Katie June 9, 2010 at 9:41 am

So i’m not sure if you can help. but i was wondering if you know anything. i forgot my coupons the other day went into the store the next day to redeem them from that receipt, and they said they don’t take coupons after the date listed on the receipt, it has to be done the same day as the transaction. Is there any possible way you know the answer, i called corporate to see what they said and they didn’t have a clue : /.

2 Peoria Couponer July 28, 2009 at 8:00 am

Last night, I had a problem with my Target store regarding coupons which were over the value of the item. I have never had trouble in this store, but last night was a real treat. Both the cashier and the shift manager acted like I was trying to steal something. I tried to explain that all they had to do was adjust the amount of the coupon (which clearly stated "any size") to the cost of the item, but they refused and said they couldn't do that, and had never done that. Okay, whatever. They also had a problem with me using Target coupons. They finally did accept those, but refused the others. I had them remove the items and give me my coupons back. They really didn't want to give me my un-used coupons, by the way. What did they think – that they could just refuse my coupons and then keep them anyway?!? I didn't know about calling customer service right from the store, and it was VERY late anyway. I just sent them an e-mail, though, so we'll see what that does. Thanks for all the great info!!

3 Preppy Little Dress May 29, 2009 at 7:51 am

Thanks….that happened to us for one of the Kraft bbq sauces and she said it exceeed the value and wouldn’t take the coupon, so we bought something else and the coupon worked! Thanks for the FYI on the K4 key!!!! – preppy little dress

4 Anonymous May 26, 2009 at 2:58 pm

Thanks Christy for the great advice.

I called Corporate today because I was very worried about the poor nice cashier getting in trouble. This is what Corporate told me. They leave it to the store’s manager to make the final decision as the managers are Corporate’s eyes and ears. However, they would advise that the store first scan the coupon and if the coupon looks legit and scans without a problem, it should be accepted. However, if it is not printed clearly or looks like a hoax or doesn’t scan properly, then they do have the right to reject it. Also, if for any reason the store rejects the coupon, like you stated, Corporate also advised calling them at the store so there could be a quicker resolution with all parties involved.

At this time, Corporate has assured me the cashier will not be in trouble and also complimented as the cashier had handled the situation correctly. And also Corporate will speak with the manager involved in this incident to explain regarding the Internet MF coupons issue. Corporate was very nice.

Also, I had encountered an issue where the new Target computer system tries to categorize your purchases (Beauty, Electronics, etc.) and I was told that even if the coupon was listed in the wrong category, that should not affect the coupon’s validity OR affect any future price adjustment issues with a product going on sale for a lower price than what was paid at the time.
The new system is a test trial and Corporate would appreciate feedback on the new category receipts.

Hope this information is helpful! Have a wonderful day yourself :)

5 Christy May 26, 2009 at 12:55 am

Dear Reader,
Target’s coupon policy according to corporate is to accept ALL internet printable coupons that scan. There are no exceptions, and each store manager can not decide weather or not they want to accept them.

Your best bet so that you don’t have future problems, is the next time you go to that Target, ask for the manager that told you that you can not use internet printable coupons. Call guest relations right from the store and ask to speak to a guest relations manager. Explain to the guest relations manager that the store manager is telling you that they can not accept internet coupons and they will speak to that store manager. All things will be cleared up and hopefully you will NEVER have a problem at that store again.

Guest relations told me it is more effective to call directly from the store when there is a problem, so that all parties involved have come to a resolution.

I would carry the guest relations phone number with you just in case they tell you there is no number.

Sorry you are having so much trouble. It’s really a shame that we have to go through all this when these rules are clearly Target’s corporate policy.

Have a wonderful day!

Christy
Cents to Save for Moms!

6 Anonymous May 25, 2009 at 1:14 pm

Thanks for the great info! I was at a Target store today and was told by one of the managers in Guest Relations that they do not take Internet MF coupons! Is that a new policy I have not heard of or was he mistaken? Or is this at the discretion of the manager of the store? He took down the cashier’s # who had originally accepted my Internet MF and would be ‘speaking with him.’ I do not wish the cashier to get in trouble and want to make sure what is the current
policy before calling Corporate. I don’t want that cashier to get in anymore trouble if I call Corporate and they agree with the manager. Or perhaps is the manager misinformed? Thanks everyone for your help in advance! I really wish they would not make us feel like criminals for using coupons released by the MF themselves :(

7 Christy May 19, 2009 at 2:24 pm

Thank you for your questions! I contacted Target Guest Relations regarding the Target coupons and this is what they said:

The Target coupons found on their website are good for the product specified. If the coupon does not state the size (ie.: ounces, quantity, or type) you can purchase any size or variety regardless of what the picture is. Guest Relationsn said they put a picture to give you an idea of what you can purchase with the coupon.

As far as the manufacturer coupons, you can stack one Manufacturer coupon with one Target coupon for each item you are purchasing.

There is no limit of manufacturer coupons in one transaction, just one per item you are purchasing!

I have added these changes to my post. I hope this helps clarify any other questions.

Christy

8 Anonymous May 18, 2009 at 6:57 pm

Wow! Thank you for clarifying. It is a bit confusing.

9 Anonymous May 18, 2009 at 6:13 pm

Thank you so much for posting this. Just today I had a problem with coupons at Target. I was so upset that I told them forget it and took back my coupons and walked out the door…..Its not easy to keep a 19 month old entertained while this is happening. I called the guest service and she told me that they can key in the code if the coupon dose not scan. They are also sending me some $3 target coupons because this happened and they were very very nice about it.

10 Lynn May 18, 2009 at 10:35 am

What an informative post. You mentioned the problem of only being able to use one like MF coupon but what is the policy for it (as I’ve been told yhis too)?

Also the other day I was told when using a Target coupon it had to be on the item pictured. Do you know what thier policy is on that?

Thanks, again!

11 CCakaJapan May 18, 2009 at 9:30 am

I’ve had problems w/ Taget coupons before, too.
I was trying to use one of their own printable internet coupons for “Bliss chocolates” and it did not specify which products, though it did have a picture of only one product, but they would not let me use it for the one I wanted to buy, saying it was not what the coupon was for…do you know if I should have been able to use that coupon, since it didn’t specify a certain product anywhere on the coupon??? I was just wondering about that.

This is really helpful, though. It’s good to know their actual policy, so that you’ll know whether the store is wrong or not. thanks!!!!

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