What is Target’s Coupon Policy?:
- They take all Manufacturer Coupons as long as they scan. If it does not scan, they will attempt to enter the barcode manually, but if the computer does not accept the number entered, they will not take the coupon!
- They take all Internet Printable Coupons as long as they scan. If it does not scan, they will attempt to enter the barcode manually, but if the computer does not accept the number entered, they will not take the coupon!
- You can stack one Manufacturer coupon with one Target coupon for each item you are purchasing.
- There is no limit of manufacturer coupons in one transaction, just one per item you are purchasing!
- The Target coupons found on their website are good for the product specified. If the coupon does not state the size (ie.: ounces, quantity, or type) you can purchase any size or variety.
- If the coupon exceeds the price of the item, the cashier needs to adjust the value of the coupon to the price of the item using the K4 key on their register.
- The store manager has the right to limit quantities to what they deem “family size.” That’s what Guest Relations told me.
- Target stores have the right to accept or deny your ability to use more than one Target coupon per transaction. Some stores will accept them with no problem, others will not. Guest relations said their “one coupon per transaction” wording on their coupons was intended to prevent people from buying out the store. Therefore, it is up to the store manager if they want to accept more than one. You can always ask for them to be rang up seperately too.
- Will not take competitor coupons
- Will not match competitor ads or prices
Why Does Target Scrutinize Coupons?:
- I never really had a problem using coupons at Target until last summer when someone took a Target Internet Printable that was good for $5.00 off any $25.00 toy purchase and Photo shopped it so that it said $5.00 off ANY purchase. Before Target caught on, that coupon had been printed and redeemed by thousands of people. The fallout from that is still being felt by many Target shoppers! I really think that along with people photocopying coupons is why they often question their own coupons.
- In one of my phone conversations with Target Guest Relations last week, I was told that people are purchasing items in large quantities and using like $300.00 in coupons then returning the items the next day without their receipt (since you can do that as long as you have the ATM or Credit card you purchased it with). I guess the register is not able to connect a lot of the store or manufacturer coupons directly up with items purchased (that’s why you see them at the bottom of your receipt and not directly next to the item). So when they return their stuff, the coupons do not come off and they basically get back the extra $300.00 they used in coupons in addition to what they paid. That is FRAUD in the biggest way I know and it is causing Target to come up with a tighter policy (at least that is what Guest Relations told me). When people do things like that, it ruins it for the rest of us!
What Problems Have I Had? I have been told the following:
- We do not accept Internet printable coupons.
- We can not take more than one of the same manufacturer coupons in the same transaction.
- You can not use this coupon because it is over the value of the item you are purchasing.
- You can not stack manufacturer coupons with Target coupons.
- My favorite: I recently had a cashier tell me that they don’t take Target coupons! I gasped and repeated what she said to her and she confirmed!
What to Do if you have a Problem?:
- If you get up to the register and the cashier rings up your entire transaction and then tells you something that is against Target’s coupon policy as stated above, simply have him or her suspend your transaction so that you can resolve the issue without holding up the rest of the line. That is where they give you a little slip of paper that has a bar code on it that is linked to your transaction.
- Ask to speak to the Guest Service Team Leader and try and resolve the problem.
- If that does not work, ask to speak to the Store Manager.
- If that still does not work, have them hold your cart (or take it with you to the customer service desk. That’s what I do).
- Use one of their red phones, dial 9 (to get an outside line) and call Target Guest Relations at: (800) 440-0680. (I would store that phone number in your cell phone because I have been told they do not have a Guest Relations phone number before.) Explain your problem and they will speak to the cashier, guest service team leader, or store manager to confirm the policy or resolve the issue. It’s a lot of work to shop, so try to resolve the issue while you are in the store so that you can go home happy.
I know it is a pain to go through all that trouble, but the faster Target employees get acquainted with their own coupon policy, the easier your shopping trips will be.
I had to call Guest Relations at both Target’s I went to last week concerning coupons. I just stayed calm and respectful and asked the cashier to suspend my transaction. The store managers were both surprised they misunderstood their own store’s coupon policy! I guess we are helping to teach them